Return Policy

At Vestalia, we want you to be completely satisfied with your purchase of our electric blankets. If for any reason you are not satisfied with your product, you may return it subject to the following terms and conditions:

1. Returns Eligibility:

You may request a return within 14 days of receiving your electric blanket.

The product must be in its original, unused, and undamaged condition.

All original tags, labels, and packaging must be intact and included with the return.

The product must be free of any stains, odors, or damage caused by the user.

2. Return Process:

Contact our customer service team at info@vestalia.shop to initiate the return process.

Provide your order number, a detailed reason for the return, and any relevant information or images.

Wait for our customer service team to approve your return request.

3. Refunds and Exchanges:

Upon approval, you may choose between a refund or an exchange for a replacement product.

Refunds will be processed to the original payment method used for the purchase.

Refunds may take up to 10 business days to reflect in your account.

Shipping and handling fees are non-refundable, except in cases of product defects or errors on our part.

4. Return Shipping:

You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

We recommend using a trackable shipping service to ensure your return is received.

5. Warranty Information:

Our electric blankets come with a 2-year warranty. Please refer to the warranty information provided with your product for details on warranty claims.

6. Exceptions:

For health and safety reasons, we cannot accept returns on electric blankets that have been used or show signs of misuse, damage, or soiling.

7. Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer service team at info@vestalia.shop or call us at +4915119453121